Welcome to our new website design! The new design should add much better mobile functionality and also brings a new feature to the table, “Request Support”. This new feature allows you to inquire about services without even needing to call us or come in the shop. It works by generating a special service ticket on our end, in which our technicians can look over your request and then respond to you.
Please make sure to notify us the best method of contacting you in your description when you fill out the form. The other benefit of this new feature is that you may request the service ticket number of the work being done and then use that and your last name to check the progress on it. Our technicians will periodically post quick summary updates of what’s happening to the machine. This will insure that you have updates without needing to call us and expedite our work more efficiently.
Did you know the end of support for windows 7 is coming ?
Are you aware that Windows 7 support will be discontinued on January 14, 2020? Windows 7 was released on October 22, 2009 by Microsoft with a commitment to provide 10 years of support and those 10 years are soon coming to an end. Starting January 14, 2020 Windows will no longer provide technical assistance and software updates for any PC that still uses Windows 7. You might think that this upgrade can wait because your PC will still continue to work, right? Well yes, Windows will continue to start and run on your PC, but there will be no software updates, including security updates, thus making your system and organization’s data highly susceptible to virus attacks and security breaches. Is that a risk you are willing to take? We hope not! With only a few months left before Windows 7 end-of-life, now is the time to make the switch! How?
Looking to upgrade to Windows 10 and your machine?
We have an awesome office computer for only $591.82 (including tax)! This price includes the price of the machine and data transfer from your old machine! Not sure if it a good fit, Just give us a call with a budget and we will build you the best machine to fit within your budget!
Not ready to upgrade or your already running Windows 10 but would like a tune-up?
Just drop off your machine at your convenience and we will do our best to make it run line new with everything from windows updates, virus removal, windows system tweaks and much more.
Thank you for visiting our site. This week, for Thanksgiving (20th-26th), we will not be in the office normal hours. Monday and Tuesday we will be in and out from 10am-5pm, if we are not in you can try to contact us via email or leave a message on our phone line and we will try to get back with you soon. Wednesday through Sunday we will be closed. Thank you for your patience and we hope you have an awesome holiday break!
We offer SSD upgrades on desktops and laptops. If your PC/Mac is running slow and takes, what seems, forever to start up, you may be using an aging HDD (Hard Disk Drive). HDDs are mechanical pieces of hardware that have moving parts and typically slow down over extended use, as well as being sensitive to heat and shock. SSDs (Solid State Drives) are non-mechanical storage devices, and are faster (up to 5x) and more reliable than HDDs (SSDs come with a minimal 3 Year warranty & HDDs usually no more than 1 Year). As of this post, 240GB SSDs are $65 and installation labor with data retention usually runs around $40 if a clone can be accomplished or $80-$100 for a fresh operating system installation with personal data transfer. Hard Drive diagnostics are free, so come on by if you would like us to check the life of your drive.
Very very good. Very quick turn around time, reasonable prices, excellent results. You get a complete feeling of reliability and trust and all work is reviewed with customer prior to repair, including estimated costs.
I've found a permanent solution to my computer woes.
I brought in a computer that was malfunctioning because I hadn't bothered to clear the dust out of it for a couple of years. The technician who worked on it not only didn't ridicule me, but invited me back to his station and walked me through what he was doing. When the the broken parts were replaced, I took the computer home and found that it ran great but couldn't recognize my mic and webcam. I called Palouse Hills, spoke to a different tech who was unable to help over the phone, and -- here's the good part -- instead of asking me to bring it back in, he made a house call, driving from Pullman to Moscow and spending a half hour straightening out an apparent updating issue with Windows 10. That was impressive.
I know nothing of their service or technical competency. Rating reflects that the digital reader board above the entry has indicated that it's 31 degrees ever since its installation a year or so ago. That's all I've got.
I've been in Pullman for 3 years now. When I first broke my labtop screen I cried when Coug Tech told me they couldn't help. They referred me here and I've never had my computer fixed anywhere else. I've had my computer fixed three times and had a new hard drive put it. I love these guys and they have always taken such good care of me. They make sure you get the best quality products for the amount a college kid can afford. Thanks Roy and team!
My first experience here was wonderful, Grant (who no longer works there) was really knowledgeable and kind and fixed my broken laptop for a good price. But when I brought in my broken desktop looking to get the motherboard replaced, they convinced me to copy my hard drives to a very similar, older desktop the owner had laying around that did have a working motherboard (XPS 8700 i5 to an XPS 8300 i7) The data transfer, Windows 10 installation, and labor ran me for about $180. They owner sold me the older desktop for a cheap price and said I could keep and use the one I brought in for parts, I was happy and convinced this was a good deal, but they actually didn't return my old desktop to me, and the one they sold me was significantly slower. I use to be able to run games like league of legends and Far Cry 3 on low settings with no trouble, but this PC can't even run low-end games like Team Fortress 2. It can't run anything I use to play, it's a horrible computer, even though the processor in the desktop they sold me is an i7 instead of an i5, it's terribly sluggish and a big downgrade in overall performance.
I have a feeling the GPU in the desktop I brought in was nicer and that was taken, but I can't know for sure as they didn't give me back my original desktop like they said they would. I contacted them later that day, just hours after picking up my desktop, and they still haven't gotten back to me. I was happy with my first experience here, but this time I feel like I was ripped off and taken advantage of. If you're not computer savvy at all and don't know exactly what you need done, I would recommend you don't take your computer here.
I took my computer in for a broken screen, and they ended up messing something up in the power supply/mother board. Although they didn't charge me they still trashed machine worth a little less than a grand. They seem like great people, but they did a bad job.
This is the technicians computer shop. The owner is incredibly knowledgeable and skilled. The prices are fair for immediately getting your item. I bought a refurbished laptop here for a great price and it worked perfectly.
I dropped a whole bowl of hot Ramen directly onto my laptop, and thought I was done for. By the time I got it dried off and cleaned up it wouldn't even start. My father is an engineer and he fixes everything for the extended family, so naturally I called him up. We walked through all of the step but there was nothing we could do to get it to even turn on and he couldn't be out here to work on it himself for at least a week. I brought my laptop in here hoping that maybe I could recover my files. 2 days later they handed it back to me fully functional and with a new keyboard and charger thrown in. It was better than anything I had hoped for.